Complaints

At KLOPPA d.o.o., customer satisfaction is our priority, so we strive to provide products and services of the highest quality. If you are not completely satisfied with our products or services, we want to help resolve any issue. In this section, we will explain how you can file a complaint, our obligations in the process, and your rights.

1. How to File a Complaint?

If you wish to file a complaint, please follow these steps:

• Contact us via email at info@kloppa.hr

• In your complaint, please include:

  • Your full name

  • Order number or receipt (if applicable)

  • A detailed description of the issue or dispute

  • Attach pictures or documentation supporting the complaint (if relevant)

2. Conditions for Accepting a Complaint

For a complaint to be accepted:

• The complaint must be submitted within 14 days from the date of receiving the product or service.

• The product or service must not have been used contrary to the instructions or terms of use.

3. Our Complaint Processing Procedure

Once we receive your complaint, we will strive to respond within 7 days. We will contact you to inform you about the status of your complaint and propose a solution, which may include:

• Product replacement

• Refund (if applicable)

4. Refund Policy

If the complaint is accepted and the product cannot be replaced, you will be informed about the refund process. The refund will be made using the same payment method you used for the purchase, in accordance with our refund policy.

5. Contact Us

For any information regarding complaints, feel free to contact us via:

• Email: info@kloppa.hr

• Phone: +385 99 335 7740

• Address: Slavonska avenija 56a, 10000, Zagreb

We appreciate your understanding and patience. Our goal is always to ensure customer satisfaction, and we will do everything possible to resolve your issue in the fastest and fairest way.