Privacy policy

KLOPPA d.o.o., Zagreb, Slavonska avenija 56a, Company Registration Number (MBS): 081047411, registered in the Commercial Court in Zagreb, VAT ID (OIB): 55286267688. Our website respects your privacy and complies with data protection laws. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website.

1. What Personal Data Do We Collect?

We collect personal data necessary for providing our services or improving the user experience. These data may include:

• Identification data: Name and surname, username, password

• Contact data: Email address, phone number, postal address

• Transaction data: Purchase details, payment information, order history

• Technical data: IP address, browser information, website usage data (cookies, activity tracking)

• Location data: If you use location-based services, we may collect information about your location via GPS or IP address.

• Account data: Username and password used for accessing our online services, making purchases, or using our products and services

• Profile information: Products and services you frequently use

• Data you voluntarily disclose when communicating with us (including via social media)

2. How Do We Collect Your Data?

We collect data in several ways, including but not limited to:

• Directly from you when you fill out forms on our website (e.g., registration, newsletter subscription, contact form)

• Automatically through cookies and similar technologies when you use our website

• From other sources (e.g., through social media or third parties we work with to provide our services)

3. How Do We Use Your Data?

• Processing orders and providing services: To fulfill our contractual obligations to you, including processing payments, delivering products and services.

• Communication with you: To respond to your inquiries, notify you about order statuses, send updates, or respond to your requests.

• Personalizing user experience: To improve website functionality and offer personalized content or recommendations.

• Marketing purposes: If you have subscribed to our newsletter, we send you promotional offers, news, and other marketing information. You can unsubscribe at any time.

• Legal and regulatory requirements: To comply with legal obligations or protect our rights, such as fraud prevention, ensuring transaction security, and protecting intellectual property.

4. Cookies

Our website uses cookies to enhance the user experience. Cookies are small text files stored on your device that allow us to recognize your browser and provide personalized services.

Types of cookies we use:

• Essential cookies: Necessary for the basic functionality of the website (e.g., account access, order processing).

• Analytical cookies: Used to track visits, understand user behavior, and improve the website.

• Marketing cookies: Enable us to send you targeted ads based on your interests.

You can manage cookies in your browser settings. If you disable cookies, some parts of our website may not function correctly.

5. Sharing Your Data

We do not sell, rent, or share your personal data with third parties except in the following cases:

• With partners and service providers: Third parties who help us provide services, such as payment service providers, delivery companies, IT support, and marketing agencies. They have access to your data only to perform services for us.

• To comply with legal obligations: If required by law or necessary to protect our rights or user security.

• In case of a business transaction: If part or all of our business is sold or transferred, your data may be transferred to a third party.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, please note that no method of data transmission over the internet or data storage is 100% secure.

7. Your Rights Regarding Personal Data

You have the right to:

• Access your personal data and request information on how we process them.

• Correct your personal data if they are inaccurate or incomplete.

• Delete your personal data (right to be forgotten), provided there is no legal reason for further processing.

• Restrict data processing in certain situations.

• Object to data processing, especially if it is based on our legitimate interest or direct marketing.

• Data portability: In certain cases, you have the right to transfer your data to another service provider.

• Withdraw consent: If you have given consent for data processing, you can withdraw it at any time.

To exercise your rights, contact us at info@kloppa.hr.

8. Data Retention

We store your personal data only as long as necessary to fulfill the purposes for which they were collected, including legal data retention obligations (e.g., accounting or tax regulations).

9. Changes to the Privacy Policy

We reserve the right to change this Privacy Policy at any time. Any changes will be published on this page with an updated date. We recommend regularly reviewing this page to stay informed about any updates.

10. Contact

If you have any questions regarding this Privacy Policy or how we collect and use your personal data, feel free to contact us:

Email: info@kloppa.hr
Phone: +385 99 335 7740
Address: Slavonska avenija 56a, 10000, Zagreb